What we can do better
We are faced dilemmas and challenges which mean that we have to adjust our (Quintessence) targets. The disappointing economic circumstances mean that we are obliged to make choices in order to guarantee our financial stability. This has put the brake on investments in sustainable materials and solutions in our parking facilities. We do continue to invest, but at the same time we are keeping a keen eye on our costs.
Not all G4 performance indicators (PIs) are equally well understood in our organisation despite the fact that we have expanded the corresponding protocols. This applies mainly to the new G4 PIs which are now considered material. It is our intention to provide training in 2015 in which we will give a detailed explanation of the various responsibilities.
For some aspects, it appears that CSR as theme in itself could be better explained in some of the Q-Park countries. For the time being, all CSR performance indicators are only requested once a year. For some PIs it is feasible to request and share the data per quarter or half year. This could draw greater attention to CSR aspects in the countries, thus improving the performance. We are working towards an integrated process for data collection, for financial as well as non-financial performance so that we have beter data and faster the information available.
Another aspect we can do better on is our effort to train our employees to increase their resilience. Despite the fact that large numbers of operational employees receive training each year in dealing with aggression and violence, we want to maintain the focus on this issue and to increase these numbers. We want 25 per cent of our employees to have followed such a training course by 2017.
Our vision on the benefits of sustainable mobility for the quality of life in cities offers opportunities to enter into discussion with municipalities and other parties. After all, there is always room for improvement. Our focus remains directed at the opportunities presented by differentiated pricing strategies, both economically and for the living environment.