Performance

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PI

Description

2012

2013

2014

2017 Target1

Mtrl2

ASPECTS

Performance indicators

G4-10

Number of employees by employment contract and gender:

2,461

2,593

2,517

+3

- number of fulltime contracts:

1,769

1,711

1,725

+

- temporary contracts (m)

61

63

80

+

- temporary contracts (f)

26

29

33

+

- permanent contracts (m)

1,340

1,281

1,292

+

- permanent contracts (f)

342

338

320

+

- number of part-time contracts:

692

882

792

+

- temporary contracts (m)

133

176

140

+

- temporary contracts (f)

42

45

59

+

- permanent contracts (m)

373

494

426

+

- permanent contracts (f)

144

167

167

+

- substantial portion of the organisation's work is performed by workers who are legally recognised as self-employed, or by individuals other than employees or supervised workers, including from contractors

No

No

No

+

- significant variations in employment numbers

No

No

No

+

G4-11

Percentage of employees covered by collective bargaining agreements

48%

50%

64%

+

ECONOMY

Economic performance

QEC-6

Total renevue generated (EUR million):

134.4

142.0

146.1

+

QEC-6a

- B2B season tickets (EUR million)

118.9

124.8

128.9

+

QEC-6b

- B2B value cards (EUR million)

15.5

17.2

17.2

+

G4-EC1

Direct economic value generated and distributed (EUR million)

183.7

185.2

184.8

+

G4-EC3

Coverage of organisation's defined benefit plan obligations

G4-EC4

Financial assistance received from government (xEUR 1.000)

6,262

4,896

7,806

+

G4-EC8

Significant indirect economic impacts, including the extent of the impacts

See Economy

+

Parking integrated with other modes of transport

QMO-1

Owned and long-leased parking spaces within 300 metres:

QMO-1a

- of major public transport nodes

90,161

100,616

113,191

35%

++4

QMO-1b

- of bicycle parking and/or bicycle rental

80,306

80,919

96,976

30%

++

Parking tariff

QEC-2

Owned and long-leased PFs with parking tariff strategies differentiated to supply and demand

404

426

432

60%

++

QEC-4

Owned and long-leased PFs where parking tariff has been set in congruence with on-street tariffs

158

163

171

25%

++

QMO-5

Percentage of customers who are aware/understand the social necessity of paid parking

94%

94%

+

QMO-6a

Percentage of customers having a positive attitude towards paid parking

85%

+

QMO-6b

Percentage of customers having a positive attitude towards the 'user pays' principle

60%

58%

+

Partnerships and total city concepts

QEC-1

Publications and/or speaking engagements on fair parking tariff strategies in target cities

35

66

200%5

+++6

QEC-5

Target cities with Total City Concept

24

25

25

35%

+++

QMO-7

Target cities with owned and long-leased PFs with active involvement in municipal parking policies

39

43

44

50%

++

Parking information

QMO-3

Owned and long-leased PFs able to provide dynamic info to third party mobility 'phone/nav' applications

150

169

209

40%

+++

QMO-4

Owned and long-leased PFs providing information on 1) mobility options and/or 2) location/prices of alternatives < 1km (≈15min walk)

151

191

242

50%

+++

Accessibility of parking facilities

QFA-1

Owned and long-leased PFs that have reached the indication 'full' on >25 days

137

144

119

15%

++

QFA-2

Total number of days these PFs with indication 'full'

10,114

9,585

8,951

15%

++

Innovation and digital capabilities

QMO-2

Owned and long-leased PFs providing integrated payment methods with public transport

23

19

50

+

QFA-3

Owned and long-leased PFs connected to dynamic traffic guidance systems

265

312

353

50%

+++

QFA-4

Owned and long-leased PFs with >50% 'angled' parking spaces

113

115

115

25%

++

QFA-5

Percentage of short-term parking revenue which was pre-booked or reserved

1%

3%

++

QFA-5a

- short-term parking revenue which was pre-booked or reserved (x EUR 1.000)

3,117

QFA-5b

- total short-term parking revenue (x EUR 1.000)

448,247

SOCIETAL

Customer satisfaction

G4-PR5

Results of customer satisfaction surveys

3.697

+

QSO-10

Percentage of employees scoring positive on:

QSO-10a

- attitude towards CSR policy

69%

78%

74%

+

QSO-10b

- satisfaction with CSR performance

66%

69%

69%

+

Training and education

QEC-3

Employees trained on parking tariff strategies

310

184

265

15%

+++

G4-LA9

Total training hours per year per employee:

20

19

19

+

- male

18

23

20

+

- female

17

21

22

+

G4-LA10

Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings:

- type and scope of programmes implemented and assistance provided to upgrade employee skills

77

113

+

- transition assistance programmes provided to facilitate continued employability and management of career endings resulting from retirement or termination of employment

11

8

+

G4-LA11

Percentage of employees receiving regular performance and career development reviews:

- employees in management positions (m)

73%

77%

+

- employees in management positions (f)

74%

77%

+

- employees in non-management positions (m)

83%

87%

+

- employees in non-management positions (f)

78%

79%

+

GRESB 33

Percentage of employees receiving regular general and sustainability-specific training:

- employees receiving regular general training

1,651

+

- employees receiving sustainability-specific training

71

+

- percentage of employees receiving regular general training

65%

+

- percentage of employees receiving sustainability-specific training

3%

+

Transparent and integrated reporting

QSO-7

Number of awards and/or certifications:

87

114

111

+

QSO-7a

- internal and/or external awards (EPA, employee of the year, parking host, etc.)

82

109

105

+

QSO-7b

- external certifications (ADAC, ISO 14001, etc.)

5

5

6

+

QSO-11

CSR report adheres to the G4 and is assured

B

Start

Start

Comp.8

+++

QSO-12

Dutch Ministry of Economic Affairs TB ranking

60

45

19

Follow

+++

QSO-13

GRESB - overall score

29

32

30

Follow

++

QEC-7

Total capital investment (EUR million)

101

51

52

+

QSO-9

Expense for societal activities in (local) communities: money, materials, food/beverages, etc. (EUR)

387,527

306,139

300,707

0,30% OPEX

++

Local community engagement

G4-SO1

Percentage of owned and long-leased PFs with local community engagement, impact assessments, and development programmes implemented

13%

+

G4-SO2

PFs with significant actual or potential negative impacts on local communities

5

+

QSO-1a

Built owned and long-leased PFs with AEDs - publically accessible

44

47

181

40%

+++

QSO-1b

Built owned and long-leased PFs with AEDs

349

350

344

80%

++

QSO-1c

Other available AEDs (optional)

124

117

+

QSO-2

Built owned and long-leased PFs with toilets available toilets or guidance to toilets

249

240

238

60%

+++

QSO-3

Built owned and long-leased PFs with jump leads

356

383

388

90%

+++

QSO-4

Employees trained in heart resuscitation9

765

419

588

35%

+++

QSO-5

Employees trained in first aid9

718

538

639

30%

++

QSO-6

Employees trained in irregularity handling9

454

618

550

25%

++

QSO-8

Owned and long-leased PFs with driving school cooperation

39

28

43

10%

+++

ENVIRONMENTAL

Energy consumption

QEN-4

CO2 (kg) per parking space, owned and long-leased:

110

162

151

+

QEN-4a

- above ground

128

164

157

+

QEN-4b

- below ground

145

176

161

+

QEN-4c

- open air

15

64

61

+

Carbon footprint per car kilometre (kg CO2)

0.182

0.182

0.193

+

Carbon footprint per car (kg CO2)

4,617

4,333

4,434

+

QEN-4f

Number of petrol vehicles

112

99

110

+

QEN-4i

Number of diesel vehicles

467

479

491

+

QEN-4l

Number of LPG vehicles

2

2

6

+

QEN-4o

Number of bio-diesel (20%) vehicles

6

4

2

+

QEN-4r

Number of hybrid vehicles10

46

68

83

+

QEN-4u

Number of electric vehicles

7

30

39

+

QEN-4w

Number of one-way plane tickets (0 - 1.000 km)

1,902

1,288

1,246

+

QEN-4x

Number of one-way plane tickets (>1.000 km)

489

318

365

+

QEN-4y

Number of train tickets (0 - 500 km)

1,374

1,507

1,940

+

QEN-4z

Number of train tickets (>500 km)

1,245

176

202

+

G4-EN3

Energy consumption within the organisation (in GJ)

460,097

445,000

425,307

+

Direct energy consumption (in GJ)

45,921

47,841

52,215

+

Indirect energy consumption (in GJ)

414,176

397,159

373,092

+

G4-EN4

Energy consumption outside the organisation (business and employee commuting) in tCO2

159

170

+

G4-EN5

Energy intensity per PF (in GJ)

1,251

1,190

+

Energy intensity ratio per parking space (in GJ)

5,901

5,546

+

G4-EN6

Reduction in energy consumption (in GJ)

15,209

18,975

+

Emissions

QEN-5

Employees who:

QEN-5a

- strive for better environmental performance of their own household

90%

93%

85%

+

QEN-5b

- number of employees who partake in household CO2/footprint calculation programmes

267

308

318

+

QEN-5c

- percentage that partake in household CO2/footprint calculation programmes

14%

18%

12%

30%

++

G4-EN7

Reductions in energy requirements of products and services

n.a.

n.a.

n.a.

+

Total direct and indirect greenhouse gas emissions by weight

36,167

34,016

32,306

+

G4-EN15

Direct greenhouse gas (GHG) emissions (scope 1 in tCO2)

3,092

3,190

3,545

+

G4-EN16

Indirect greenhouse gas (GHG) emissions (scope 2 in tCO2)

32,801

30,666

28,591

+

G4-EN17

Other indirect greenhouse gas (GHG) emissions (scope 3 in tCO2)

274

159

170

+

G4-EN18

Greenhouse gas (GHG) emissions intensity:

- direct (scope 1) and indirect (scope 2)

31,920

+

- other (scope 3)

137

+

- employee intensity ratio (tCO2 emissions per employee)

127

+

- PF intensity ratio (tCO2 emissions per owned and long-leased PF)

354

+

G4-EN19

Reduction of GHG emissions and reductions in tCO2

2,152

1,710

+

Sustainability certifications

QEN-1

Newly built PFs that score good or higher according to DGBC BREEAM (or equivalent)

15

+++

QEN-2

Development phase of independent 'sector specific' indicators in existing building standard

Start

Test

BREEAM in Use

Finish

+++

QEN-3

Existing PFs certified by the independent 'sector specific' set of indicators

35

+++

Facilitating cars with enhanced environmental performance

QFA-6

Owned and long-leased parking spaces specifically allocated to:

802

747

1,068

1%

+++

QFA-6a

- electric cars, with electric charging station

465

394

434

QFA-6b

- car sharing propositions and other enhanced environmental performance programmes

337

353

634

Water withdrawal

G4-EN8

Total water withdrawal from municipal water or other water utilities in m3

70,086

71,561

66,392

+

G4-EN9

Total water consumption (m³) of offices

3,634

+

Numbers 2014

Owned and long-leased PFs

806

Owned and long-leased parking spaces

297,726

Target cities

98

Employees11

2,517

  1. Percentage in relation to the reporting year.
  2. Mtrl = Material.
  3. += Monitoring.
  4. ++= Limited change.
  5. This is not a percentage, but a target number.
  6. +++= Ambitious action.
  7. International Customer Satisfaction Survey 2014.
  8. Comp.= Comprehensive.
  9. First time of refresh.
  10. Emissions calculation based on petrol, since cars can have a combination of electric, petrol and diesel.
  11. The number of employees is different from the number of FTEs.