Performance

PI	Description	2012	2013	2014	2017 Target¹	Mtrl²
ASPECTS
Performance indicators
G4-10	Number of employees by employment contract and gender:	2,461	2,593	2,517		+³
	- number of fulltime contracts:	1,769	1,711	1,725		+
	- temporary contracts (m)	61	63	80		+
	- temporary contracts (f)	26	29	33		+
	- permanent contracts (m)	1,340	1,281	1,292		+
	- permanent contracts (f)	342	338	320		+
	- number of part-time contracts:	692	882	792		+
	- temporary contracts (m)	133	176	140		+
	- temporary contracts (f)	42	45	59		+
	- permanent contracts (m)	373	494	426		+
	- permanent contracts (f)	144	167	167		+
	- substantial portion of the organisation's work is performed by workers who are legally recognised as self-employed, or by individuals other than employees or supervised workers, including from contractors	No	No	No		+
	- significant variations in employment numbers	No	No	No		+
G4-11	Percentage of employees covered by collective bargaining agreements	48%	50%	64%		+

ECONOMY
Economic performance
QEC-6	Total renevue generated (EUR million):	134.4	142.0	146.1		+
QEC-6a	- B2B season tickets (EUR million)	118.9	124.8	128.9		+
QEC-6b	- B2B value cards (EUR million)	15.5	17.2	17.2		+
G4-EC1	Direct economic value generated and distributed (EUR million)	183.7	185.2	184.8		+
G4-EC3	Coverage of organisation's defined benefit plan obligations
G4-EC4	Financial assistance received from government (xEUR 1.000)	6,262	4,896	7,806		+
G4-EC8	Significant indirect economic impacts, including the extent of the impacts			See Economy		+

Parking integrated with other modes of transport
QMO-1	Owned and long-leased parking spaces within 300 metres:
QMO-1a	- of major public transport nodes	90,161	100,616	113,191	35%	++⁴
QMO-1b	- of bicycle parking and/or bicycle rental	80,306	80,919	96,976	30%	++

Parking tariff
QEC-2	Owned and long-leased PFs with parking tariff strategies differentiated to supply and demand	404	426	432	60%	++
QEC-4	Owned and long-leased PFs where parking tariff has been set in congruence with on-street tariffs	158	163	171	25%	++
QMO-5	Percentage of customers who are aware/understand the social necessity of paid parking		94%	94%		+
QMO-6a	Percentage of customers having a positive attitude towards paid parking			85%		+
QMO-6b	Percentage of customers having a positive attitude towards the 'user pays' principle		60%	58%		+

Partnerships and total city concepts
QEC-1	Publications and/or speaking engagements on fair parking tariff strategies in target cities		35	66	200%⁵	+++⁶
QEC-5	Target cities with Total City Concept	24	25	25	35%	+++
QMO-7	Target cities with owned and long-leased PFs with active involvement in municipal parking policies	39	43	44	50%	++

Parking information
QMO-3	Owned and long-leased PFs able to provide dynamic info to third party mobility 'phone/nav' applications	150	169	209	40%	+++
QMO-4	Owned and long-leased PFs providing information on 1) mobility options and/or 2) location/prices of alternatives < 1km (≈15min walk)	151	191	242	50%	+++

Accessibility of parking facilities
QFA-1	Owned and long-leased PFs that have reached the indication 'full' on >25 days	137	144	119	15%	++
QFA-2	Total number of days these PFs with indication 'full'	10,114	9,585	8,951	15%	++

Innovation and digital capabilities
QMO-2	Owned and long-leased PFs providing integrated payment methods with public transport	23	19	50		+
QFA-3	Owned and long-leased PFs connected to dynamic traffic guidance systems	265	312	353	50%	+++
QFA-4	Owned and long-leased PFs with >50% 'angled' parking spaces	113	115	115	25%	++
QFA-5	Percentage of short-term parking revenue which was pre-booked or reserved			1%	3%	++
QFA-5a	- short-term parking revenue which was pre-booked or reserved (x EUR 1.000)			3,117
QFA-5b	- total short-term parking revenue (x EUR 1.000)			448,247

SOCIETAL
Customer satisfaction
G4-PR5	Results of customer satisfaction surveys			3.69⁷		+
QSO-10	Percentage of employees scoring positive on:
QSO-10a	- attitude towards CSR policy	69%	78%	74%		+
QSO-10b	- satisfaction with CSR performance	66%	69%	69%		+

Training and education
QEC-3	Employees trained on parking tariff strategies	310	184	265	15%	+++
G4-LA9	Total training hours per year per employee:	20	19	19		+
	- male	18	23	20		+
	- female	17	21	22		+
G4-LA10	Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings:
	- type and scope of programmes implemented and assistance provided to upgrade employee skills		77	113		+
	- transition assistance programmes provided to facilitate continued employability and management of career endings resulting from retirement or termination of employment		11	8		+
G4-LA11	Percentage of employees receiving regular performance and career development reviews:
	- employees in management positions (m)		73%	77%		+
	- employees in management positions (f)		74%	77%		+
	- employees in non-management positions (m)		83%	87%		+
	- employees in non-management positions (f)		78%	79%		+
GRESB 33	Percentage of employees receiving regular general and sustainability-specific training:
	- employees receiving regular general training			1,651		+
	- employees receiving sustainability-specific training			71		+
	- percentage of employees receiving regular general training			65%		+
	- percentage of employees receiving sustainability-specific training			3%		+

Transparent and integrated reporting
QSO-7	Number of awards and/or certifications:	87	114	111		+
QSO-7a	- internal and/or external awards (EPA, employee of the year, parking host, etc.)	82	109	105		+
QSO-7b	- external certifications (ADAC, ISO 14001, etc.)	5	5	6		+
QSO-11	CSR report adheres to the G4 and is assured	B	Start	Start	Comp.⁸	+++
QSO-12	Dutch Ministry of Economic Affairs TB ranking	60	45	19	Follow	+++
QSO-13	GRESB - overall score	29	32	30	Follow	++
QEC-7	Total capital investment (EUR million)	101	51	52		+
QSO-9	Expense for societal activities in (local) communities: money, materials, food/beverages, etc. (EUR)	387,527	306,139	300,707	0,30% OPEX	++

Local community engagement
G4-SO1	Percentage of owned and long-leased PFs with local community engagement, impact assessments, and development programmes implemented			13%		+
G4-SO2	PFs with significant actual or potential negative impacts on local communities			5		+
QSO-1a	Built owned and long-leased PFs with AEDs - publically accessible	44	47	181	40%	+++
QSO-1b	Built owned and long-leased PFs with AEDs	349	350	344	80%	++
QSO-1c	Other available AEDs (optional)		124	117		+
QSO-2	Built owned and long-leased PFs with toilets available toilets or guidance to toilets	249	240	238	60%	+++
QSO-3	Built owned and long-leased PFs with jump leads	356	383	388	90%	+++
QSO-4	Employees trained in heart resuscitation⁹	765	419	588	35%	+++
QSO-5	Employees trained in first aid⁹	718	538	639	30%	++
QSO-6	Employees trained in irregularity handling⁹	454	618	550	25%	++
QSO-8	Owned and long-leased PFs with driving school cooperation	39	28	43	10%	+++

ENVIRONMENTAL
Energy consumption
QEN-4	CO₂ (kg) per parking space, owned and long-leased:	110	162	151		+
QEN-4a	- above ground	128	164	157		+
QEN-4b	- below ground	145	176	161		+
QEN-4c	- open air	15	64	61		+
	Carbon footprint per car kilometre (kg CO₂)	0.182	0.182	0.193		+
	Carbon footprint per car (kg CO₂)	4,617	4,333	4,434		+
QEN-4f	Number of petrol vehicles	112	99	110		+
QEN-4i	Number of diesel vehicles	467	479	491		+
QEN-4l	Number of LPG vehicles	2	2	6		+
QEN-4o	Number of bio-diesel (20%) vehicles	6	4	2		+
QEN-4r	Number of hybrid vehicles¹⁰	46	68	83		+
QEN-4u	Number of electric vehicles	7	30	39		+
QEN-4w	Number of one-way plane tickets (0 - 1.000 km)	1,902	1,288	1,246		+
QEN-4x	Number of one-way plane tickets (>1.000 km)	489	318	365		+
QEN-4y	Number of train tickets (0 - 500 km)	1,374	1,507	1,940		+
QEN-4z	Number of train tickets (>500 km)	1,245	176	202		+
G4-EN3	Energy consumption within the organisation (in GJ)	460,097	445,000	425,307		+
	Direct energy consumption (in GJ)	45,921	47,841	52,215		+
	Indirect energy consumption (in GJ)	414,176	397,159	373,092		+
G4-EN4	Energy consumption outside the organisation (business and employee commuting) in tCO₂		159	170		+
G4-EN5	Energy intensity per PF (in GJ)		1,251	1,190		+
	Energy intensity ratio per parking space (in GJ)		5,901	5,546		+
G4-EN6	Reduction in energy consumption (in GJ)		15,209	18,975		+

Emissions
QEN-5	Employees who:
QEN-5a	- strive for better environmental performance of their own household	90%	93%	85%		+
QEN-5b	- number of employees who partake in household CO₂/footprint calculation programmes	267	308	318		+
QEN-5c	- percentage that partake in household CO₂/footprint calculation programmes	14%	18%	12%	30%	++
G4-EN7	Reductions in energy requirements of products and services	n.a.	n.a.	n.a.		+
	Total direct and indirect greenhouse gas emissions by weight	36,167	34,016	32,306		+
G4-EN15	Direct greenhouse gas (GHG) emissions (scope 1 in tCO₂)	3,092	3,190	3,545		+
G4-EN16	Indirect greenhouse gas (GHG) emissions (scope 2 in tCO₂)	32,801	30,666	28,591		+
G4-EN17	Other indirect greenhouse gas (GHG) emissions (scope 3 in tCO₂)	274	159	170		+
G4-EN18	Greenhouse gas (GHG) emissions intensity:
	- direct (scope 1) and indirect (scope 2)			31,920		+
	- other (scope 3)			137		+
	- employee intensity ratio (tCO₂ emissions per employee)			127		+
	- PF intensity ratio (tCO₂ emissions per owned and long-leased PF)			354		+
G4-EN19	Reduction of GHG emissions and reductions in tCO₂		2,152	1,710		+

Sustainability certifications
QEN-1	Newly built PFs that score good or higher according to DGBC BREEAM (or equivalent)				1⁵	+++
QEN-2	Development phase of independent 'sector specific' indicators in existing building standard	Start	Test	BREEAM in Use	Finish	+++
QEN-3	Existing PFs certified by the independent 'sector specific' set of indicators				3⁵	+++

Facilitating cars with enhanced environmental performance
QFA-6	Owned and long-leased parking spaces specifically allocated to:	802	747	1,068	1%	+++
QFA-6a	- electric cars, with electric charging station	465	394	434
QFA-6b	- car sharing propositions and other enhanced environmental performance programmes	337	353	634

Water withdrawal
G4-EN8	Total water withdrawal from municipal water or other water utilities in m³	70,086	71,561	66,392		+
G4-EN9	Total water consumption (m³) of offices			3,634		+

	Numbers 2014
	Owned and long-leased PFs			806
	Owned and long-leased parking spaces			297,726
	Target cities			98
	Employees¹¹			2,517

Percentage in relation to the reporting year.
Mtrl = Material.
+= Monitoring.
++= Limited change.
This is not a percentage, but a target number.
+++= Ambitious action.
International Customer Satisfaction Survey 2014.
Comp.= Comprehensive.
First time of refresh.
Emissions calculation based on petrol, since cars can have a combination of electric, petrol and diesel.
The number of employees is different from the number of FTEs.