Stakeholders
Q-Park has a large number of stakeholders. In the first place these are employees, shareholders and financial institutions. Based on an environmental analysis and a CSR workshop we have also identified other stakeholder categories. These are customers (private individuals and businesses), business partners, municipalities and regions, government bodies, politicians, and society as a whole.
The following overview shows how we involve our stakeholders in our policy, by informing them and enquiring after their requirements, by requesting reactions to our policy and by working together with them. In the section ‘in dialogue with stakeholders’ we show a selection of the topics we have discussed with stakeholders. In the notes to Materiality we discuss the topics that stakeholders consider relevant to Q-Park.
Download dataStakeholders | Requirements | Activities | Resources |
|---|---|---|---|
Capital market | Benchmarking | Strategy, policy, risk management and calculating financial results | General meeting of shareholders, meetings with banks, technical information days |
Financial health and insensitivity to risks | Financial consequences of environmental and social aspects | ||
Innovation, research and development | Relationship between financial and sustainability reporting | CSR surveys | |
Transparency and communication | Reporting according to guidelines, as basis for comparison with other organisations | Relationship management | |
Good reputation | Reputation management | ||
Ethical operating activities and compliance | Compliance with legislation and interpretation of responsibilities | ||
Privacy and data security | Information over consequences of investments and divestments | ||
Clarity about the relationship between financial and sustainability reporting | Information over future opportunities and product innovations | ||
Customers | Fair prices | Quality management | Website, press releases, social media, Quintessence and annual reports |
Accessible parking facilities | Information regarding liability | ||
Security practices | Health and safety measures | Relationship management | |
Good parking services | Health and safety at work policy | CSR and customer satisfaction surveys | |
Privacy and data security | Product development and environmental management | Information at the location | |
Good complaints processing | Disseminating the principle ’the user pays’ | ||
Quality | |||
Employees | Job security and correct remuneration | Inform about Q-Park's plans and intentions | Consultation between management and employees |
Development and deployment | Health and safety at work policy and HRM | Performance and appraisal interviews | |
Ethical business operations | Health and safety measures and prevention of incidents, emergencies and accidents | Balanced scorecard | |
Safety and good working conditions | Education and training | Employee representation | |
Privacy and data security | Prevention of fraud and undesirable behaviour | Internal communication and meetings (e.g. internal newsletters and IDEFIX-portal) | |
Good reputation | Internal reputation and communication (internal culture) | ||
Diversity | Internal reputation and communication | ||
Participation in community activities | Offering opportunities for community activities | CSR and employee satisfaction surveys | |
Transparency and communication | |||
Business partners | Ethical business operations | Inform about Q-Park's plans and intentions | Purchase terms and conditions |
Partnerships | Quality control and information about liability | ||
Quality | Health and safety measures | ||
Chain responsibility | Prevention of fraud and undesirable behaviour | Negotiations | |
Transparency and communication | Production conditions (also in the chain) | ||
Innovation, research and development | Product development and care for the environment | Collaboration (on innovation) and consultation | |
Municipalities and regions | Benchmarking | Design and implementation of the CSR policy | |
Employment | Sharing 'best practices' | Collaboration and consultation | |
Ethical operating activities and compliance | Own regional initiatives | ||
Partnerships | |||
Viable, accessible, and economically flourishing cities | |||
Integration of transport modes | |||
Governments, politics and society as a whole | Viable, accessible, and economically flourishing cities | Measures to prevent or reduce nuisance in the neighbourhood | |
Safe, healthy, pleasant and social living environment | Modify design of parking facilities to suit the surroundings | Residents groups, open days, information sessions | |
Countering climate change | Dealing with complaints | Consultation groups | |
Economical use of raw materials, energy and water | Inform about plans for the future | ||
Ethical business operations | Sustainable construction, maintenance and renovation of parking facilities | ||
Prevention and reduction of damaging environmental impact | |||
Initiatives for sustainable urban mobility | |||
Other | Innovation, research and development | Sharing 'best practices' | Website, social media, press releases, Quintessence, annual reports |
Fair competition | Drafting standards | ||
Benchmarking | Contribution to transparency of sector | ||
Ethical business operations | Comply with voluntary agreements within sector | Participate in MVO Nederland - Large Company Network | |
Accessibility to customers | Disseminating the principle ’the user pays’ | Participate in knowledge platforms such as DGBC and KpVV and professional organisations such as Vexpan, EPA and INREV | |
Cooperation and (financial) support for social projects | Design and implement CSR policy | Sponsoring and donations | |
Countering climate change | Prevention and reduction of damaging environmental impact | ||
Transparency and communication | Labour aspects; also in the chain | ||
Responsibility for fair prices | Identify and inform key parties |
- Interaction frequency: quarterly
- Interaction frequency: daily
- Interaction frequency: monthly
- Interaction frequency: at least once a year