This CSR report provides information about the societal role of Q-Park in the calendar year 2014 for all stakeholders: customers, employees, shareholders, banks and (financial) business partners, suppliers, governments, those living in the neighbourhood, and societal organisations.
Contents and relevance
The emphasis of this report lies on the sustainability targets which are most relevant to Q-Park. These are the targets concerning sustainable urban mobility to which we can add the most value. This report shows what has already been achieved in this area. We report in accordance with the Global Reporting Initiative G4, at Core application level, in the economy, environment, and social categories with the various subcategories which are relevant to us. The selection of GRI indicators is based on the materiality analysis which we conducted this year. We explain this in detail elsewhere in this report. The Quintessence targets which we showed separately in previous years, are now integrated in the GRI table.
For the financial performance we refer you to the key financial figures over 2014. For further information about our financial results please refer to our financial annual report. This CSR report is published annually and concurrently with the annual report.
Report scope and boundary
This report concerns Q-Park NV and all group companies in so far as these are majority holdings. For details please refer to the annual financial report. The scope of the report has been established based on the materiality analysis. This implies that we report about material issues. When making choices about the depth and scope of the report, we are guided by the insights gained from this materiality analysis. The materiality matrix shows both the concerns of our stakeholders as well as the impact or influence of Q-Park on the various aspects. We report on the elements on which we have direct influence and on which we also have an impact. We do not report about issues on which we have less direct influence. One exception is made for the emissions within scope 3, of which the effects lie outside our organisation. We primarily gather data from parking facilities which are owned or long-leased by Q-Park, because we can exercise the most influence on these facilities. This concerns 22 per cent of the total number of parking spaces. If we have measured our performance for a limited portion of our facilities, this is explicitly stated. When calculating the CO2 footprint of our fleet we have included all our lease cars.
Reporting standards and testing criteria
We report according to the G4 guidelines at Core level and to the Transparency Benchmark 2015 criteria. The report contains standard disclosures according to the "GRI Sustainability Reporting Guidelines”. The Construction and Real Estate sector supplement does not sufficiently reflect the nature of our business, which is why we do not apply this. However, we have taken note of the relevant points mentioned. Q-Park's policy is based on the EU SDS, ISO 26000 self-declaration, OECD Guidelines and UNGC Principles, ICC Code and the Dutch Corporate Governance Code (2007). For our energy consumption, our greenhouse gas emissions and our CO2 calculations we use the GHG Protocol and the DEFRA.
Data gathering and control
The data about non-financial performance is gathered annually in the ten countries where we operate and in the holding company. The questions and definitions were drawn up in 2010 in cooperation with external experts and since then have been further improved and adjusted. Where possible, corrections have also been made to data from previous years. In addition, we have drawn up a protocol with a clear explanation of our (Quintessence) indicators and definitions, to avoid any misunderstanding. You will find some of these in the glossary. To ensure the quality of the information, the reporting process is standardised and the data reporting structure is checked for completeness and reliability. For some parts of the models, such as data collection and the CO2 footprint calculation, we have made use of experts' opinions and estimates. There is therefore a degree of inherent uncertainty to these calculations. The figures we report here are the best possible estimates. We will continue to improve our methodology in the future as our insight continues to evolve.
Changes compared to 2013
- The report on energy consumption/savings in kWh is now in accordance with the GRI guideline G4 Core and can now also be expressed as a monetary value.
- We no longer include the parking spaces on the street and at P+R facilities in the report because these have a minimal influence on the total.
- In response to the materiality analysis, new PIs have been added: water consumption and percentage of employees that receives CSR related training.
- We have also dropped some PIs:
- Although we have integrated Quintessence and G4 in our report, the countries provided their data based on the Quintessence indicators and the G4 indicators separately.